Shipping & Returns

1. Overview

Every Memtach photobook is a personalised item, printed to order from the photos, notes and layout you choose. Your book is produced and shipped through our print fulfilment partner's global print network, which manufactures your order at a facility close to your delivery address to keep delivery times and shipping distances down.

Because each book is made uniquely for you, the terms below explain how production and delivery work, and how we handle orders that arrive damaged, faulty or incorrect.

2. Production & Delivery Times

Once you place your order, your photobook is typically produced within around 3–5 business days. During peak periods (such as summer and the winter holidays) production may take a little longer.

After production, estimated shipping times are:

• European Union, United Kingdom, Switzerland, Norway, United States, Canada and Australia: approximately 3–7 business days.
• Rest of the world: approximately 10 or more business days.

These are estimates, not guarantees. Actual delivery can be affected by the local postal service, customs processing and other factors outside our control. Once your book ships, we'll send a confirmation email with tracking information where the carrier provides it.

3. Shipping Costs, Duties & Taxes

Shipping is not a flat rate — the cost depends on the size and weight of your book and the destination country. Your total shipping cost is calculated and shown to you at checkout before you pay.

For international orders, any import duties, customs charges or taxes levied by the destination country are not included in your order total and are the responsibility of the recipient.

4. Changes & Cancellations

Because production begins shortly after you order, changes and cancellations are only possible before your book enters production. If you need to change or cancel an order, contact us at contact@memtach.com as soon as possible and we'll help if the order has not yet gone to print. Once production has started, an order can no longer be changed or cancelled.

5. Right of Withdrawal (Personalised Goods)

Memtach photobooks are personalised, made-to-order items produced to your specifications. Under UK and EU consumer law, the standard 14-day right of withdrawal (the “cooling-off period”) for distance sales does not apply to goods that are personalised or made to a consumer's specifications. This means a completed photobook cannot be returned or exchanged simply because you've changed your mind. This does not affect your statutory rights where an item is faulty, damaged or not as described (see below).

6. Damaged, Faulty, Incorrect or Undelivered Orders

We want you to be happy with your photobook. If your book arrives damaged, has a printing or production fault, does not match the preview you approved, or does not arrive at all, please contact us at contact@memtach.com within 30 days of receiving it (or, for a book that never arrived, within 30 days of the estimated delivery date). For damaged or faulty items, please include clear photos of the problem so we can resolve it quickly.

Where an item is confirmed as damaged, faulty, incorrect or lost in transit, we will arrange a free reprint and reshipment at no additional cost to you. If a replacement is not possible or does not resolve the issue, we will provide a refund. Nothing in this policy limits your statutory rights under the UK Consumer Rights Act 2015, the applicable EU consumer-protection rules, or other consumer law in your country.

7. Contact

For any question about shipping, delivery or a problem with your order, contact us at contact@memtach.com.